Before it went defunct and broke up into parts in 2002, TRW Corporation, headquartered in Cleveland, Ohio, prepared and issued this treasure trove of scientific and engineering references. Entitled "TRW References," the profusely illustrated, 88-page, spiral bound softcover handbook includes step methods for process improvements, creating cause and effect diagrams, consensus decision making, control charts, prioritization, creativity techniques, customer interview questions, documentation for projects, feedback, how to create Gantt and Pareto charts, how to create a planning grid, project management roles and responsibilities, looking for relationships, value and analysis matrix, self audits and much more. Sized at 9" by 11". Please add .95 postage and handling.